They are aware. It appears they are not concerned.If I am unhappy with a product or service it is on me to make the supplier aware.
I gave a 6 figure gift a few years back. I was supposed to have a naming right. It was in writing. I have a copy and so does VCU Athletics. I gave the money. VCU refused to honor the commitment. I am not sure why. I have discussed it with everyone in the admin. They do not seem to care. I guess I can sue them. But man, I am a former student athlete, you would think they would be proud that I gave such a large amount and would be happy to honor the agreement. I don't understand the contempt they show to donors like me.